Goals of Workforce Management Automation

The primary key to operational effectiveness in employee scheduling, planning, and operations management is the consistent application of rules and best practices as well as  the tight integration of related events in an implemented technical solution.  Beyond the formulation of an optimized work cycle schedule, the recording of day of operation events needs to be tightly coupled and initiate processing that addresses the immediate and near term operational needs while tracking, recording, and calculating the effect on related entitlements involving leave, earned and guaranteed compensation, penalties to guaranteed compensation, and so on.  In addition to the rules and constraint driven processes around the establishment of the schedules, employee management decisions required on a daily basis should also be driven, to the extent possible, by rules tables that apply consistency to those decisions utilizing preferred best practices and preventing violations of union requirements or other restraints. 

 

Sales and Order Generation Automation

Translating sales into orders and revenue can be a very disjointed process.  The key is to translate the less defined aspects of selling into specific action that conforms to the business' structure and revenue model.  Accurate modeling of complex downstream workflow events once a sale has been made can be developed into layered event triggers and rules that facilitate the flow of information while eliminating costly errors and effectively reducing the need for manual intervention and oversight.